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Privacy Policy

Last updated: February 20, 2026

1. Introduction

Healthcare Relationship Management ("HRM," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website.

2. Information We Collect

Information You Provide

  • Account registration details (name, email address, organization name)
  • Billing and payment information
  • Data you enter into the platform (contacts, referral sources, notes, activity logs)
  • Communications you send to us (support requests, feedback)

Automatically Collected Information

  • Device and browser information
  • IP address and approximate location
  • Usage data (pages visited, features used, session duration)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related notices
  • Respond to your requests and provide customer support
  • Send administrative information, updates, and security alerts
  • Monitor and analyze usage trends to improve user experience
  • Protect against fraudulent or unauthorized activity

4. Sharing of Information

We do not sell your personal information. We may share information with:

  • Service providers who assist in operating our platform (hosting, payment processing, analytics)
  • Legal authorities when required by law or to protect our rights
  • Business transfers in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. We will delete or anonymize your information within 30 days of a verified request, unless retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability

8. Cookies

We use essential cookies to operate the platform and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at support@hospiceinsights.com.